The Acupuncture Association of Chartered Physiotherapists (AACP) is a professional network affiliated with the Chartered Society of Physiotherapy (CSP).
The Association represents those physiotherapists who are interested in integrating medical acupuncture into mainstream physiotherapy for the management of pain and systemic conditions. Close to 17,000 physiotherapists who work within clinical management in both the National Health Service (NHS) and private practice have so far been trained by the AACP.
The Association was founded in 1984 and has grown steadily to become the organisation that it is today.
The AACP Board is supported by an Accountant/Financial Advisor and an Auditor. The Accountant and Auditor are paid for work done at standard commercial rates. The CEO and the AACP Office Team in Peterborough provide administrative and management support in line with the strategy as set out by the AACP Board.
The Acupuncture Association of Chartered Physiotherapists (AACP) Office is managed by its Board through the Chief Executive, Paul Battersby, who is supported by Sue Kettle (Office/Admin Manager).
The CEO and the team are there to provide a service to AACP members, and they welcome your contact by telephone, e-mail or post. For details, see our contact page.
On 19 January 2006, AACP Limited was formally incorporated, and a new Board of Directors was set up under the Chairman of the “old” AACP, Jennie Longbottom. When Jennie stepped down as Chair in May 2009, she was succeeded by Merian Denning. Merian then reverted to being a non-executive Chair, but gained the support of a Chief Executive Officer (CEO). Merian stepped down in July 2011 and was succeeded by Vivienne Dascanio. Jon Hobbs then became her successor as Chair in July 2015.
Board members are bound by a Code of Conduct that specifically requires them to declare if they have a personal interest in any matter under discussion by the Board. Directors are excluded from taking part in discussion or voting on any issue in which they may have a personal interest.
Staff will provide polite, efficient and helpful service on the telephone and in person. They will give their name on the telephone and in correspondence, and conduct themselves professionally. They will wear name badges on appropriate occasions.
The target for processing membership applications is 5 working days. If there are issues to resolve that prevent completion of an application within 5 working days, the applicant will be advised of these issues within 5 working days and given a date by which the application should be resolved.
The target is to answer simple queries within 5 working days. Where a query is complex, an acknowledgement will be given within 5 working days that will state who is dealing with the request and when a full reply can be expected.
The Office aims to answer all calls within 20 seconds and the person answering will give their name. Answerphone and voice-mail messages will receive prompt attention, and where possible, calls will be returned within one working day. The use of answerphones during working hours will be kept to a minimum.
The Office will be staffed from 09:00 to 17:00 from Monday to Friday, and it is intended that staff should be contactable between 09:30 and 16:30 each day. Answerphones will be available outside normal hours on the published office numbers.
The office will be closed on public holidays.
Orders for Publications
The office aims to dispatch all requests for AACP publications within 5 working days of receipt.
The Office aims to acknowledge applications within 5 working days of receipt. The acknowledgement will advise who is dealing with the case and when you will hear the outcome of your application.
Course and Tutor Approvals
The Office will acknowledge applications within 5 working days. The acknowledgement will advise when the application will be considered and the results announced.
The target for making simple changes to the website (e.g. adding a course advertisement, research paper or FAQ) is 5 working days, although in most cases such additions will be done by the next working day.
For more complex changes, the target is to analyse the problem and provide a time-scale for its implementation within 5 working days.
All changes to website content or structure are subject to AACP CEO approval.
The Association is committed to providing a high-quality service. Despite this commitment, sometimes things do go wrong. When this happens, we want to know about it, and to put things right where we can.
We should also like to hear any suggestions you may have about how our services are provided. We can use these to improve the way we work.
If you have a suggestion or a complaint, tell us about it, and help us to help you.
Making a Complaint
Step 1: Contact the person who provided the service. We hope to sort out most problems on the spot with the person concerned. If you do not know to whom you spoke, then please ring the Office anyway. We are a small team and usually remember to whom we have spoken recently.
Step 2: If you are not satisfied with our initial reply, contact the CEO, who will look into what has happened.
Step 3: If you are still not satisfied with the outcome, or feel that it is not appropriate for you to contact the CEO, contact the AACP Chairman.
Our pomise to you
We will investigate your complaint thoroughly and fairly.
If we are at fault, we will try to put things right as quickly as possible. If not, we will give you a full explanation.
If we cannot resolve your problem on the spot, we will acknowledge receipt of the complaint within 5 working days.
The acknowledgement will say who is dealing with the complaint and when you can expect a reply.
Recording and Monitoring Complaints
We welcome the opportunity to learn from our mistakes and to improve the services we offer. We will monitor the number and types of complaints, compliments and suggestions received, along with improvements.