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About us

The Acupuncture Association of Chartered Physiotherapists (AACP) is a professional network affiliated with the Chartered Society of Physiotherapy (CSP).
The Association represents those physiotherapists who are interested in integrating medical acupuncture into mainstream physiotherapy for the management of pain and systemic conditions. Around 6500 physiotherapists who use acupuncture within clinical management in both the National Health Service (NHS) and private practice are members of the AACP.
The Association was founded in 1984 and has grown steadily to become the organisation that it is today.

The Team

The AACP Board is supported by an Accountant/Financial Advisor, an Auditor and a Company Secretary. The Accountant, Auditor and Company Secretary are paid for work done at standard commercial rates. The CEO and the AACP Office Team in Peterborough provide administrative and management support as directed by the AACP Board.

The Acupuncture Association of Chartered Physiotherapists (AACP) Office is managed by its Board through Caspar van Dongen (CEO), who is supported by Lisa Stephenson (Office/Admin Manager), Gill Beadle and Jenny Davies (membership), Jennifer Hodges (PR& Marketing), Chris Ireland (Clinical Advisor) and Claire Brough (Education & Training).
The CEO and the team are there to provide a service to AACP members, and they welcome your contact by telephone, e-mail or post. For details, see our contact page.

Recent Board History

On 19 January 2006, AACP Limited was formally incorporated, and a new Board of Directors was set up under the Chair of the “old” AACP, Jennie Longbottom. When Jennie stepped down as Chair in May 2009, she was succeeded by Merian Denning. Merian then reverted to being a non-executive Chair, but gained the support of a Chief Executive Officer (CEO). Merian stepped down in July 2011 and was succeeded by Vivienne Dascanio. Jon Hobbs then became her successor as Chairman in July 2015.

Board members are bound by a Code of Conduct that specifically requires them to declare if they have a personal interest in any matter under discussion by the Board. Directors are excluded from taking part in discussion or voting on any issue in which they may have a personal interest.

Office functions

The major activities undertaken by the Office include:

Please contact the Office for more information on any of the above activities.

Level of service

Members are entitled to expect an excellent service from the Office and there are targets for meeting your requirements.

General conduct

Staff will provide polite, efficient and helpful service on the telephone and in person. They will give their name on the telephone and in correspondence, and conduct themselves professionally. They will wear name badges on appropriate occasions.

Membership applications

The target for processing membership applications is 5 working days. If there are issues to resolve that prevent completion of an application within 5 working days, the applicant will be advised of these issues within 5 working days and given a date by which the application should be resolved.

General enquiries

The target is to answer simple queries within 5 working days. Where a query is complex, an acknowledgement will be given within 5 working days that will state who is dealing with the request and when a full reply can be expected.

Telephone calls

The Office aims to answer all calls within 20 seconds and the person answering will give their name. Answerphone and voice-mail messages will receive prompt attention, and where possible, calls will be returned within one working day. The use of answerphones during working hours will be kept to a minimum.

Office hours The Office will be staffed from 09:00 to 17:00 from Monday to Friday, and it is intended that staff should be contactable between 09:30 and 16:30 each day. Answerphones will be available outside normal hours on the published office numbers.

The office will be closed on public holidays.

Orders for publications

The office aims to dispatch all requests for AACP publications within 5 working days of receipt.

Research proposals

The Office aims to acknowledge applications within 5 working days of receipt. The acknowledgement will advise who is dealing with the case and when you will hear the outcome of your application.

Course and tutor approvals

The Office will acknowledge applications within 5 working days. The acknowledgement will advise when the application will be considered and the results announced.

Website The target for making simple changes to the website (e.g. adding a course advertisement, research paper or FAQ) is 5 working days, although in most cases such additions will be done by the next working day.

For more complex changes, the target is to analyse the problem and provide a time-scale for its implementation within 5 working days.

All changes to website content or structure are subject to AACP CEO approval.

Complaints procedure

The Association is committed to providing a high-quality service. Despite this commitment, sometimes things do go wrong. When this happens, we want to know about it, and to put things right where we can.

We should also like to hear any suggestions you may have about how our services are provided. We can use these to improve the way we work.

If you have a suggestion or a complaint, tell us about it, and help us to help you.

Making a complaint

Contact details can be found here.

Our promise to you

We will investigate your complaint thoroughly and fairly.
If we are at fault, we will try to put things right as quickly as possible. If not, we will give you a full explanation.
If we cannot resolve your problem on the spot, we will acknowledge receipt of the complaint within 5 working days.
The acknowledgement will say who is dealing with the complaint and when you can expect a reply.

Recording and monitoring complaints

We welcome the opportunity to learn from our mistakes and to improve the services we offer. We will monitor the number and types of complaints, compliments and suggestions received, along with improvements.

view more The Website

Welcome

Welcome to the AACP website, which includes information on acupuncture for the general public and a whole range of services for members. These services include a list of acupuncture training and CPD courses available to physiotherapists, and -if you're a member-  the facility to access and update your own records in the AACP membership database.
Members can now also buy AACP publications online and book Course and Conference places.

Feedback

We welcome feedback on the site. Please do this via the “Contact Us” button on the site or by sending an email directly to sec@aacp.uk.com

 

 

view more Social Media

Social Media Debates

The AACP is aware of regular discussion taking place on Twitter and Facebook in relation to acupuncture

Some have called for an active participation by the AACP in the debate. However social media debates often have the tendency to easily get confused because of the incompleteness of arguments (dictated by the medium) or the participation of contributors who do not always have specific knowledge for a clear and to the point exchange of views.
Therefore we invite any questions or comments to the AACP to be directed via the ‘contact us’ button on our website (aacp.org.uk) and we shall respond to these as usual.

Social Media Policy

The AACP social media accounts are managed by the AACP Office.

If you follow us you can expect around 3 or 4 updates a week covering the following topics:

  • The AACP and our events
  • Acupuncture
  • Physiotherapy
  • Healthcare issues

If you follow us we will not automatically follow you back. This is to save our resources in handling spam.

We welcome feedback from our followers and do read all the comments that we receive. We may not, however, be able to respond individually to all the messages.

To send any offical correspondence please contac us at the AACP office by calling 01733 390007 or email us at sec@aacp.uk.com.

We do not accept complaints via our social media sites.