The Acupuncture Association of Chartered Physiotherapists (AACP) is a professional network affiliated with the Chartered Society of Physiotherapy (CSP) The association was founded in 1984. The organisation has grown steadily over the past thirty years and is proud to have become the leading provider of western medical acupuncture within the United KIngdom.
The association represents physiotherapists who wish to integrate medical acupuncture into their physiotherapy practice for the management of pain and systemic conditions. In excess of 17,000 physiotherapists working within clinical practice, encompassing both the National Health Service (NHS) and private practice have undertaken their training with the AACP.
The AACP Board of directors is supported by an accountant/financial advisor and a profesisonal auditing company. Both the accountant and auditors are paid for work completed in line with current commercial rates. The CEO and AACP office team in Peterborough provide ongoing administrative support in accordance with the business strategy as directed by the Board. On 19 January 2006, AACP Limited was formally incorporated and a new board of directors was created. The current chairman of the board is Jonathan Hobbs.
Board members are bound by a Code of Conduct that specifically requires them to declare if they have a personal interest in any matter under discussion by the Board. Directors are excluded from taking part in discussion or voting on any issue in which they may have a personal interest.
The Acupuncture Association of Chartered Physiotherapists (AACP) office is managed by a Chief Executive Officer, Paul Battersby who is supported by office manager, Sue Kettle.
The CEO and office team endeavour to provide an exemplary service to it's members and welcome your contact by telephone, e-mail or post. For details, please see the contact page
We also welcome any suggestions you may have in reference to the services we provided. This ensures we can offer our members key support in an ever changing environment.
If you have a suggestion or a complaint, please get in touch.
Making a Complaint
Step 1: If you feel able, in the first instance we advice making contact with the person/department which lead to you making a complaint. It is hoped this can result in early resolution of the problem and be dealt with at source.
Step 2: If you are not satisfied or if you do not feel able to appraoch the relevant person/department, you may contact the office manager or the CEO who will look into the matter for you.
Step 3: If you are still not satisfied with the outcome or feel it appropriate to contact the office manager/CEO you may then contact the AACP chairman.
Our promise to you
We will investigate your complaint thoroughly and objectively.
If we are at fault, we will try to put things right as swiftly as possible. If we believe we are not at fault, will give a thorough explanation outlining our reasoning.
If we cannot resolve your problem at source, we willendeavour to reach a resolution to your complaint within 5 working days.
This acknowledgement will inform you who is overseeing the complaint and when you can expect a response.
Recording and Monitoring Complaints
We strive to learn from our mistakes and are always looking at ways we can improve the services we provide. We monitor all complaints, compliments and suggestions to enable us to continue improving our service.